Designation: Customer Service Executive (Technical)
Skills
1. Excellent English spoken and written communications must be clearly understood
2. Functional PC Skills - MS Office Suite
Role & Responsibilities:
1. Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets / calls
2. Should be comfortable in taking inbound calls / making outbound calls
3. Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory India / client holidays), based on business needs
4. Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
5. Ability to review and analyze customer needs and provide appropriate client options/solutions
6. Ability to manage a demanding workload
7. Training will be provided and could take 1-2 weeks to complete
8. Depending upon the business requirement you could be crossed trained on another LOB within the same project
Walkin Time- 12.00 p.m till 6.00 p.m
Interview Location
Tech Mahindra Ltd.
Plot No. 1, Phase - III, Rajiv Gandhi Infotech Park,
Hinjewadi , Pune
Maharashtra, India 411057
Phone:+91 20 4225 0000
Fax:+91 20 4225 2501
Salary: INR 1,50,000 - 3,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
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